Frequently Asked Questions
Everything you need to know about our sweet treats and delivery.
How long will it take for my sweets to arrive?
We aim to process all orders within 24-48 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
Do you offer vegetarian, vegan, or sugar-free options?
Yes! We have a dedicated range of vegetarian, vegan, and sugar-free confectionery. You can filter our collections by dietary requirement to find your perfect treat.
Can I return my order if I change my mind?
Due to the perishable nature of food items, we cannot accept returns for unwanted sweets. However, if your order arrives damaged or incorrect, please contact our support team within 14 days.
How are the sweets packaged to ensure freshness?
All our pick-and-mix and loose sweets are carefully packed in food-grade, heat-sealed bags or airtight jars to ensure they reach you in perfect, fresh condition.
Is your packaging eco-friendly?
We are committed to sustainability and are currently transitioning our range to include more biodegradable and recyclable packaging options wherever possible.
What should I do if I have a specific allergy?
Allergy information is listed on each product page. Please note that our sweets are packed in an environment that handles nuts, dairy, wheat, and soy, so cross-contamination may occur.