Returns & Exchanges

At Mr Simms Sweet Shop, we want every treat to be perfect. Due to the perishable nature of our confectionery, we can only accept returns on items that are faulty, damaged in transit, or incorrectly supplied.

Return Process

• 1.
  Contact Our Team

  Email our customer service within 14 days of receipt with your order number and photos of any damaged or incorrect sweets.

• 2.
  Receive Authorization

  Wait for our team to review your request and provide a Return Merchandise Authorization (RMA) number and the specific return address.

• 3.
  Secure Packaging

  Place the items back in their original, unopened packaging to ensure they remain hygienic and protected during the return journey.

• 4.
  Refund Processing

  Once we receive and inspect your items, we will issue a full refund to your original payment method within 5-7 business days.